@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";:root{--primary:#ff8040;--primary-dark:#e0622a;--primary-light:#fff0e8;--accent:#5b8bf5;--accent-light:#ebf1ff;--surface-bg:#f6f5f3;--surface-card:#fff;--surface-sidebar:#fff;--surface-hover:#f9f8f6;--text-primary:#1a1917;--text-secondary:#6b6b6f;--text-muted:#a8a8b0;--success:#3db87a;--success-light:#e6f7ef;--warning:#e8a838;--warning-light:#fef5e4;--danger:#e8514a;--danger-light:#fdeeed;--chart-1:#ff9466;--chart-2:#6fa8f5;--chart-3:#5cc8a0;--chart-4:#b49cf0;--chart-5:#f5a76c;--chart-6:#f07ba0;--chart-7:#64c4cf;--chart-8:#a8c96e;--border:#e8e8ed;--border-light:#f0f0f5;--shadow-sm:0 1px 3px #0000000f, 0 1px 2px #0000000a;--shadow-md:0 4px 12px #00000014, 0 2px 4px #0000000a;--shadow-lg:0 10px 30px #0000001a, 0 4px 8px #0000000d;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:20px;--sidebar-width:240px;--topbar-height:64px;--transition:all .18s ease}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body{background:var(--surface-bg);height:100%;color:var(--text-primary);-webkit-font-smoothing:antialiased;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;font-size:14px}#root{height:100%}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:99px}.app-shell{height:100vh;display:flex;overflow:hidden}.sidebar{width:var(--sidebar-width);min-width:var(--sidebar-width);background:var(--surface-sidebar);border-right:1px solid var(--border);z-index:10;flex-direction:column;display:flex;overflow-y:auto}.main-area{flex-direction:column;flex:1;display:flex;overflow:hidden}.topbar{height:var(--topbar-height);min-height:var(--topbar-height);background:var(--surface-card);border-bottom:1px solid var(--border);z-index:9;align-items:center;gap:16px;padding:0 24px;display:flex}.page-content{flex:1;padding:24px;overflow-y:auto}.sidebar-logo{border-bottom:1px solid var(--border-light);flex-shrink:0;padding:18px 16px 14px}.sidebar-logo .logo-wordmark{align-items:center;gap:10px;text-decoration:none;display:flex}.sidebar-nav{flex-direction:column;gap:1px;padding:8px 10px 4px;display:flex}.nav-section-label{letter-spacing:.1em;text-transform:uppercase;color:var(--text-muted);padding:10px 8px 5px;font-size:10px;font-weight:700}.nav-icon{flex-shrink:0;align-items:center;display:flex}.nav-label{white-space:nowrap;text-overflow:ellipsis;flex:1;overflow:hidden}.sidebar-section{padding:8px 10px 4px}.sidebar-section-label{letter-spacing:.1em;text-transform:uppercase;color:var(--text-muted);margin-bottom:6px;padding:0 8px;font-size:10px;font-weight:700}.nav-item{border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition);color:var(--text-secondary);text-align:left;background:0 0;border:none;align-items:center;gap:9px;width:100%;padding:8px 10px;font-family:inherit;font-size:13px;font-weight:500;display:flex}.nav-item:hover{background:var(--surface-hover);color:var(--text-primary)}.nav-item.active{background:var(--primary-light);color:var(--primary);font-weight:600}.nav-item.active .nav-icon svg{color:var(--primary)}.nav-item .nav-icon svg{width:15px;height:15px;color:var(--text-muted);flex-shrink:0}.nav-badge{background:var(--accent-light);color:var(--accent);border-radius:99px;flex-shrink:0;margin-left:auto;padding:1px 6px;font-size:10px;font-weight:700}.sidebar-user{border-top:1px solid var(--border-light);background:var(--surface-card);flex-shrink:0;align-items:center;gap:10px;margin-top:auto;padding:12px 16px;display:flex}.sidebar-footer{border-top:1px solid var(--border-light);margin-top:auto;padding:8px 10px 12px}.user-pill{border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition);align-items:center;gap:10px;padding:8px 10px;display:flex}.user-pill:hover{background:var(--surface-hover)}.user-avatar{background:linear-gradient(135deg, var(--primary), var(--accent));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:11px;font-weight:700;display:flex}.user-info{flex:1;min-width:0}.user-info .user-name{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;font-weight:600;overflow:hidden}.user-info .user-role{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.topbar-left{flex:1;min-width:0}.topbar-title{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:17px;font-weight:700;line-height:1.2;overflow:hidden}.topbar-subtitle{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin-top:1px;font-size:12px;overflow:hidden}.topbar-right{flex-shrink:0;align-items:center;gap:8px;display:flex}.topbar-title-legacy{flex:1}.topbar-title-legacy h1{color:var(--text-primary);font-size:18px;font-weight:700}.topbar-title-legacy p{color:var(--text-muted);margin-top:1px;font-size:12px}.search-box{background:var(--surface-bg);border:1px solid var(--border);border-radius:var(--radius-md);width:220px;transition:var(--transition);align-items:center;gap:8px;padding:7px 12px;display:flex}.search-box:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-light);background:#fff}.search-icon{color:var(--text-muted);flex-shrink:0}.search-input{color:var(--text-primary);background:0 0;border:none;outline:none;width:100%;font-family:inherit;font-size:12.5px}.search-input::placeholder{color:var(--text-muted)}.topbar-btn{border-radius:var(--radius-sm);border:1px solid var(--border);height:34px;color:var(--text-secondary);cursor:pointer;transition:var(--transition);white-space:nowrap;background:#fff;align-items:center;gap:6px;padding:0 12px;font-family:inherit;font-size:12.5px;font-weight:500;display:inline-flex}.topbar-btn:hover{background:var(--surface-hover);color:var(--text-primary);border-color:var(--border)}.topbar-btn.icon-only{flex-shrink:0;justify-content:center;width:34px;padding:0}.topbar-btn svg{flex-shrink:0;width:14px;height:14px}.btn-primary{border-radius:var(--radius-sm);background:var(--primary);color:#fff;cursor:pointer;height:34px;transition:var(--transition);white-space:nowrap;border:none;align-items:center;gap:6px;padding:0 14px;font-family:inherit;font-size:12.5px;font-weight:600;display:inline-flex}.btn-primary svg{width:13px;height:13px}.notification-dot{background:var(--danger);border:1.5px solid #fff;border-radius:50%;width:7px;height:7px;position:absolute;top:5px;right:5px}.topbar-actions{align-items:center;gap:8px;display:flex}.icon-btn{border-radius:var(--radius-sm);border:1px solid var(--border);cursor:pointer;width:34px;height:34px;transition:var(--transition);color:var(--text-secondary);background:#fff;justify-content:center;align-items:center;display:flex;position:relative}.icon-btn:hover{background:var(--surface-hover);color:var(--text-primary)}.icon-btn .dot{background:var(--accent);border:1.5px solid #fff;border-radius:50%;width:7px;height:7px;position:absolute;top:6px;right:6px}.topbar-select{border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);cursor:pointer;transition:var(--transition);background:#fff;align-items:center;gap:6px;padding:7px 12px;font-size:12.5px;font-weight:500;display:flex}.topbar-select:hover{border-color:var(--primary)}.topbar-select svg{width:13px;height:13px;color:var(--text-muted)}.card{background:var(--surface-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.card-header{border-bottom:1px solid var(--border-light);justify-content:space-between;align-items:center;padding:16px 20px;display:flex}.card-title{color:var(--text-primary);font-size:13.5px;font-weight:600}.card-subtitle{color:var(--text-muted);margin-top:2px;font-size:11px}.card-body{padding:20px}.card-body.no-pad{padding:0}.metric-card{background:var(--surface-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);transition:var(--transition);padding:20px}.metric-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.metric-card-header{justify-content:space-between;align-items:flex-start;margin-bottom:12px;display:flex}.metric-icon{border-radius:var(--radius-sm);justify-content:center;align-items:center;width:38px;height:38px;display:flex}.metric-icon.primary{background:var(--primary-light);color:var(--primary)}.metric-icon.success{background:var(--success-light);color:var(--success)}.metric-icon.warning{background:var(--warning-light);color:var(--warning)}.metric-icon.danger{background:var(--danger-light);color:var(--danger)}.metric-icon svg{width:18px;height:18px}.metric-value{color:var(--text-primary);font-size:28px;font-weight:800;line-height:1}.metric-label{color:var(--text-secondary);margin-top:4px;font-size:12px;font-weight:500}.metric-footer{align-items:center;gap:6px;margin-top:12px;display:flex}.trend{border-radius:99px;align-items:center;gap:3px;padding:2px 6px;font-size:11.5px;font-weight:600;display:inline-flex}.trend.up{color:var(--success);background:var(--success-light)}.trend.down{color:var(--danger);background:var(--danger-light)}.trend.neutral{color:var(--text-muted);background:var(--border-light)}.trend svg{width:11px;height:11px}.trend-label{color:var(--text-muted);font-size:11px}.badge{white-space:nowrap;border-radius:99px;align-items:center;gap:4px;padding:3px 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#5b8eff);border-radius:99px;height:100%;transition:width .6s}.progress-bar-fill.success{background:linear-gradient(90deg, var(--success), #4ade80)}.progress-bar-fill.warning{background:linear-gradient(90deg, var(--warning), #fcd34d)}.progress-bar-fill.danger{background:linear-gradient(90deg, var(--danger), #f87171)}.progress-bar-fill.accent{background:linear-gradient(90deg, var(--accent), #ff9153)}.grid-4{grid-template-columns:repeat(4,1fr);gap:16px;display:grid}.grid-3{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.grid-2{grid-template-columns:repeat(2,1fr);gap:16px;display:grid}.grid-2-1{grid-template-columns:2fr 1fr;gap:16px;display:grid}.grid-1-2{grid-template-columns:1fr 2fr;gap:16px;display:grid}.grid-3-2{grid-template-columns:3fr 2fr;gap:16px;display:grid}.stack{flex-direction:column;gap:16px;display:flex}.data-table{border-collapse:collapse;width:100%;font-size:13px}.data-table 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var(--border);background:#fff}.btn-secondary:hover{background:var(--surface-hover)}.btn-ghost{color:var(--text-secondary);background:0 0}.btn-ghost:hover{background:var(--surface-hover);color:var(--text-primary)}.btn svg{width:14px;height:14px}.section-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.section-title{color:var(--text-primary);font-size:15px;font-weight:700}.section-subtitle{color:var(--text-muted);margin-top:2px;font-size:12px}.insight-item{border-bottom:1px solid var(--border-light);gap:12px;padding:12px 0;display:flex}.insight-item:last-child{border-bottom:none}.insight-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:5px}.insight-dot.positive{background:var(--success)}.insight-dot.warning{background:var(--warning)}.insight-dot.critical{background:var(--danger)}.insight-text .insight-title{color:var(--text-primary);font-size:13px;font-weight:600}.insight-text .insight-desc{color:var(--text-secondary);margin-top:2px;font-size:12px;line-height:1.5}.insight-text .insight-metric{color:var(--primary);margin-top:4px;font-size:11px;font-weight:700}.message{gap:10px;margin-bottom:12px;display:flex}.message.agent{flex-direction:row-reverse}.msg-bubble{border-radius:var(--radius-lg);max-width:70%;padding:10px 14px;font-size:13px;line-height:1.55}.msg-bubble.customer{background:var(--border-light);color:var(--text-primary);border-bottom-left-radius:var(--radius-sm)}.msg-bubble.agent{background:var(--primary);color:#fff;border-bottom-right-radius:var(--radius-sm)}.msg-meta{color:var(--text-muted);margin-top:3px;font-size:10.5px}.msg-avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:11px;font-weight:700;display:flex}.coaching-card{border:1px solid var(--border);border-radius:var(--radius-lg);transition:var(--transition);background:#fff;padding:16px}.coaching-card:hover{box-shadow:var(--shadow-md)}.coaching-card .severity-bar{border-radius:99px;height:3px;margin-bottom:12px}.coaching-card .severity-bar.high{background:var(--danger)}.coaching-card .severity-bar.medium{background:var(--warning)}.coaching-card .severity-bar.low{background:var(--success)}.region-card{border:1px solid var(--border);border-radius:var(--radius-lg);transition:var(--transition);background:#fff;align-items:center;gap:20px;padding:20px;display:flex}.region-card:hover{box-shadow:var(--shadow-md)}.region-flag{font-size:32px}.region-info{flex:1}.region-name{color:var(--text-primary);font-size:15px;font-weight:700}.region-issue{color:var(--text-secondary);margin-top:2px;font-size:12px}.flex{display:flex}.flex-col{flex-direction:column;display:flex}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.mt-1{margin-top:4px}.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:16px}.mb-4{margin-bottom:16px}.text-sm{font-size:12px}.text-xs{font-size:11px}.text-muted{color:var(--text-muted)}.text-secondary{color:var(--text-secondary)}.font-bold{font-weight:700}.font-semibold{font-weight:600}.w-full{width:100%}.truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.chart-container{width:100%}.recharts-cartesian-axis-tick-value{fill:var(--text-muted)!important;font-size:11px!important}.recharts-legend-item-text{color:var(--text-secondary)!important;font-size:12px!important}.recharts-tooltip-wrapper .recharts-default-tooltip{border:1px solid var(--border)!important;border-radius:var(--radius-md)!important;box-shadow:var(--shadow-md)!important}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:.3s forwards fadeIn}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.pulse{animation:2s infinite pulse}.login-shell{background:var(--surface-bg);min-height:100vh;display:flex}.login-left{background:linear-gradient(150deg,#feeee4 0%,#fde8d8 55%,#fceade 100%);justify-content:center;align-items:center;width:60%;padding:48px 56px;display:flex;position:relative;overflow:hidden}.login-left:before{content:"";pointer-events:none;background:radial-gradient(circle,#ff804026 0%,#0000 70%);width:400px;height:400px;position:absolute;bottom:-100px;right:-100px}.login-left:after{content:"";pointer-events:none;background:radial-gradient(circle,#ffa0641a 0%,#0000 70%);width:250px;height:250px;position:absolute;top:-60px;left:-60px}.login-brand-content{z-index:1;flex-direction:column;align-items:start;gap:28px;max-width:380px;display:flex;position:relative}.login-brand-logo{filter:none;object-fit:contain;width:auto;height:32px}.login-brand-headline{color:#1a1917;letter-spacing:-.02em;font-size:30px;font-weight:800;line-height:1.2}.login-brand-sub{color:#1a191799;font-size:14px;font-weight:400;line-height:1.65}.login-stats{border-top:1px solid #1a19171f;flex-direction:column;gap:16px;padding-top:8px;display:flex}.login-stat{align-items:baseline;gap:12px;display:flex}.login-stat-value{color:var(--primary);min-width:64px;font-size:22px;font-weight:800}.login-stat-label{color:#1a19178c;font-size:13px;line-height:1.4}.login-right{background:#fff;flex:1;justify-content:center;align-items:center;padding:48px 40px;display:flex}.login-form-container{flex-direction:column;gap:28px;width:100%;max-width:380px;display:flex}.login-form-header{flex-direction:column;gap:10px;display:flex}.login-form-badge{background:var(--primary-light);color:var(--primary);letter-spacing:.04em;text-transform:uppercase;border:1px solid #ff80404d;border-radius:99px;align-self:flex-start;padding:4px 12px;font-size:11px;font-weight:700;display:inline-flex}.login-form-title{color:var(--text-primary);letter-spacing:-.02em;margin:0;font-size:28px;font-weight:800}.login-form-subtitle{color:var(--text-secondary);margin:0;font-size:13.5px;line-height:1.55}.login-form{flex-direction:column;gap:18px;display:flex}.form-group{flex-direction:column;gap:6px;display:flex}.form-label{color:var(--text-primary);font-size:13px;font-weight:600}.form-input{border:1.5px solid var(--border);height:44px;color:var(--text-primary);background:var(--surface-bg);border-radius:10px;outline:none;padding:0 14px;font-family:inherit;font-size:14px;transition:border-color .15s,box-shadow .15s}.form-input:focus{border-color:var(--primary);background:#fff;box-shadow:0 0 0 3px #ff80401f}.form-input::placeholder{color:var(--text-muted)}.login-submit-btn{background:linear-gradient(135deg, var(--primary) 0%, var(--primary-dark) 100%);color:#fff;cursor:pointer;border:none;border-radius:12px;justify-content:center;align-items:center;gap:8px;height:46px;margin-top:4px;font-family:inherit;font-size:15px;font-weight:700;transition:all .2s;display:flex}.login-submit-btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 6px 20px #ff6b3559}.login-submit-btn:disabled{opacity:.8;cursor:not-allowed}.login-spinner{border:2px solid #fff6;border-top-color:#fff;border-radius:50%;width:18px;height:18px;animation:.7s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.login-demo-hint{color:var(--text-muted);background:var(--surface-bg);border:1px solid var(--border);border-radius:8px;align-items:center;gap:8px;padding:10px 12px;font-size:12px;line-height:1.45;display:flex}.login-footer-links{color:var(--text-muted);justify-content:center;align-items:center;gap:8px;font-size:12px;display:flex}.login-footer-links span:nth-child(2),.login-footer-links span:nth-child(4){color:var(--border)}@media (width<=768px){.login-shell{flex-direction:column}.login-left{width:100%;padding:32px 24px}.login-stats{flex-flow:wrap}}